Policy
Grievance Redressal
How to raise a complaint with Shuddhodhan, and how it will be handled — as required under the Consumer Protection (E-Commerce) Rules, 2020.
Business & Legal Details
- Legal entity
- Bharatjyoti
- FSSAI licence no.
- 21421850012796
- GSTIN
- 23AYGPC1738D1Z1
- Registered / business address
- Shop No. 01, Plot No. 215, Usha Nagar Extension, Indore, Madhya Pradesh, 452009
- Customer support phone
- 9644426060
- Customer support email
- shuddhkachighani@gmail.com
Grievance Officer
A Grievance Officer has not yet been named in this site's configuration. Details will appear here once supplied by Shuddhodhan.
- Name
- Not yet configured
- Designation
- Not yet configured
- Not yet configured
- Phone
- Not yet configured
- Address
- Not yet configured
How to raise a complaint
Contact us via the Contact Us page, or write directly to the Grievance Officer above. Please always include your order number (shown on your order confirmation and on the Track Order page) so we can locate your order quickly.
How complaints are acknowledged
We will acknowledge your complaint within 48 hours of receiving it, confirming we have it and asking for any further details we need — such as your order number and, for a product issue, photos.
Expected resolution process
We review each complaint against our published policies — including the Refund, Return & Cancellation Policy for a product or order issue — and aim to resolve it within the period required under applicable consumer protection law. More complex complaints may take longer to investigate than straightforward ones; we will keep you informed of progress.
Referencing your order
Every order has a unique order number. Quoting it in any complaint or query lets us look up your order details immediately without extra back-and-forth.
Complaint tracking
This site's order system is built to support a dedicated complaint/ticket ID for tracking a grievance end-to-end. That capability is planned and not yet active — for now, your order number is the reference we use.